Shipping policy
Effective Date: September 11, 2026
Last Updated: September 11, 2026
About Skyzen Mart
Skyzen Mart is a brand operated by Skyzen Venture LLC, a Wyoming limited liability company.
Throughout this Shipping Policy, the terms “Skyzen Mart,” “we,” “us,” and “our” refer to Skyzen Mart and/or Skyzen Venture LLC, as applicable.
At Skyzen Mart, we aim to provide a reliable and transparent shipping experience for our customers. This Shipping Policy explains our shipping coverage, processing times, estimated delivery windows, tracking procedures, and how we handle shipping-related issues.
1. Shipping Coverage
We currently ship orders exclusively to addresses within the contiguous 48 United States.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico, Guam, the U.S. Virgin Islands, or other U.S. territories
- APO/FPO military addresses
- International destinations
We may expand our shipping coverage in the future as our fulfillment operations grow.
2. Shipping Rates and Promotions
Shipping charges, where applicable, will be calculated and displayed at checkout before you complete your order.
We may offer free shipping from time to time on:
- Qualifying orders
- Selected products
- Bundle packages
- Promotional offers
- Site-wide campaigns
Any applicable minimum purchase requirement or promotional condition will be clearly disclosed at checkout or in the relevant promotional offer.
3. Order Processing and Handling
After successful payment authorization and order verification, orders are submitted for processing.
Our standard processing and handling time is typically 1 to 2 business days.
Processing may include:
- Order verification
- Product preparation
- Quality control, where applicable
- Packaging
- Fulfillment preparation
- Carrier handover
Business days are Monday through Friday, excluding applicable U.S. federal holidays.
Orders placed during weekends or holidays may begin processing on the next business day.
4. Estimated Delivery Time
Total estimated delivery time includes order processing and carrier transit time.
Estimated Timeline
- Order Processing: 1 to 2 business days
- Estimated Carrier Transit: 6 to 10 business days
- Total Estimated Delivery Time: 7 to 12 business days
Delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on factors such as:
- Destination location
- Product availability
- Fulfillment arrangements
- Carrier operations
- Seasonal demand
- Weather conditions
- Transportation disruptions
- Other circumstances beyond our reasonable control
5. Third-Party and Global Fulfillment
Skyzen Mart may use third-party fulfillment centers, suppliers, logistics providers, and shipping partners to process and deliver orders.
Depending on product availability and fulfillment arrangements, products may be dispatched from domestic or international fulfillment locations.
Where applicable, international logistics or customs-related processes may affect delivery timelines.
Regardless of the fulfillment location, our estimated delivery information is provided to help customers understand the expected overall delivery timeframe.
6. Tracking Information
Once an order has been processed and a tracking number has been assigned by the shipping carrier or fulfillment partner, a shipping confirmation email containing tracking information will be sent to the email address provided at checkout.
Please note that tracking information may take 24 to 48 hours to activate or display initial movement after the shipment has been handed over to the carrier.
Depending on the shipment, tracking may be provided by carriers or logistics partners such as:
- USPS
- UPS
- Regional carriers
- Other applicable logistics providers
7. Incorrect or Incomplete Shipping Information
Customers are responsible for reviewing and providing accurate shipping information at checkout, including:
- Full name
- Street address
- Apartment or unit number, where applicable
- City
- State
- ZIP code
If you discover an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to assist with address changes where the order has not yet entered fulfillment or shipment processing.
Once an order has entered fulfillment, been assigned a shipping label, or been dispatched, we may no longer be able to change the shipping address.
Skyzen Mart is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.
If a package is returned, redirected, or requires reshipment due to customer-provided address errors, additional shipping costs may apply. Where possible, we will communicate any applicable options or costs before arranging further shipment.
8. Shipping Delays
While we work to meet our estimated delivery windows, delays may occasionally occur.
Possible causes include:
- Severe weather or natural disasters
- Carrier network disruptions
- Holiday backlogs or high shipping volumes
- Address verification issues
- Transportation disruptions
- Fulfillment or inventory delays
- Customs or international logistics processes, where applicable
If an order experiences a significant delay before shipment, we will make reasonable efforts to communicate an update and provide available options as appropriate.
9. Lost, Missing, or Delivered-but-Not-Received Packages
If your tracking status indicates that your package has been marked as “Delivered” but you cannot locate it, we recommend that you first:
- Check around your property, including your porch, side doors, mailbox area, or other possible delivery locations.
- Check with household members, neighbors, building reception, or anyone who may have accepted the package.
- Contact the carrier using your tracking number to request additional delivery information.
If the package remains missing after taking these steps, please contact us at:
We may assist by initiating or requesting a carrier inquiry where appropriate.
Claims involving lost, missing, or delivered-but-not-received packages will be handled in accordance with our Return & Refund Policy, where applicable.
10. Damaged, Defective, or Incorrect Products
If your order arrives physically damaged, defective, or contains an incorrect item, please contact us within 7 calendar days of delivery at:
Please provide clear photographs of:
- The product
- Any visible damage or defect
- The shipping packaging, where relevant
All claims involving damaged, defective, or incorrect products will be handled in accordance with our Return & Refund Policy.
11. Relationship to Other Policies
This Shipping Policy should be read together with our:
- Terms of Service
- Return & Refund Policy
- Privacy Policy
For questions or disputes relating specifically to returns, refunds, cancellations, damaged products, or other post-purchase remedies, our Return & Refund Policy will apply where relevant.
12. Contact and Support Information
If you have questions regarding shipping, delivery status, tracking, or your order, please contact us:
Brand: Skyzen Mart
Legal Entity: Skyzen Venture LLC, a Wyoming limited liability company
Email: support@skyzenmart.com
Website: https://skyzenmart.com